Experiences purchased through authorised partner establishments

Version 1.0 · 29 October 2026

Welcome to Bisanzio Mosaic Studio.

Thank you for choosing us for a creative experience in Seville. We want you to enjoy your workshop with peace of mind and understand all the terms of your booking before making your purchase.

This document explains how your booking works, including date changes, cancellations, refunds and the processing of your personal data.

Please read this document carefully before accepting the terms and making payment.

You may download and keep a copy of this document.

PART I. GENERAL TERMS AND CONDITIONS

1. Service provider details

The experiences are organised and provided by:

Trading name: Bisanzio Mosaic Studio
Legal owner: Ana Karina Orellana Vicuña
Tax identification number (NIF): Z1037379S
Address: Calle Pastor y Landero, 31, Seville, Spain.
Telephone and WhatsApp: +34 603 64 75 56
Email: info@bisanziomosaics.com
Website: www.bisanziomosaics.com

Authorised partner establishments act as commercial intermediaries in managing bookings and issuing tickets, in accordance with the procedures established by Bisanzio.

Bisanzio Mosaic Studio is responsible for organising, providing and managing the experiences.

2. Purpose and scope

These terms govern the purchase of in-person mosaic experiences through authorised partner establishments for a specific date and time.

They apply to bookings made through this channel, regardless of whether the customer discovered the activity through advertising, recommendations or directly at the partner establishment.

They do not automatically apply to undated gift cards, open-date passes, ongoing courses, private events, physical products or bookings made through external platforms with their own specific terms.

3. Experience information

Before purchasing, the customer will receive information about the selected experience, including:

• The name and main features of the activity.

• The date and time.

• The number of participants.

• The total price, including applicable taxes.

• The services and materials included.

• The approximate duration and any specific conditions, where applicable.

Experiences include guidance from our team and the materials corresponding to the option booked.

The duration and features of each experience depend on the option selected and will be communicated before purchase.

4. Booking and payment procedure

Bookings through a partner establishment follow the procedure below:

First. Availability check. The establishment will check with Bisanzio whether the experience is available for the requested date, time and number of participants.

Second. Information and acceptance of terms. The establishment will provide the customer with a QR code linking to this document on Bisanzio’s official website.

The customer must read the terms, enter the ticket reference number provided by the establishment and electronically register their acceptance before making payment.

Third. Payment. Once acceptance has been registered, the customer will receive a payment link provided by Bisanzio through SumUp to pay the full booking amount.

Fourth. Confirmation and ticket issuance. Once availability, acceptance and payment have been verified, the booking will be confirmed and the establishment will issue the corresponding ticket.

The customer must keep their ticket and proof of payment until the experience has ended.

Issuing a ticket does not replace the obligation to provide any booking documentation or invoices required by law.

5. Ticket use and validity

The ticket identifies the experience purchased and will be linked to a specific booking.

Where applicable, it will include the reference number, the experience booked, the date, the time and the number of participants.

The customer must present the ticket upon arrival at the studio, either in physical form or using an identification method authorised by Bisanzio.

The ticket cannot be used for a different experience or date without Bisanzio’s prior authorisation.

Any errors in the booking details must be reported as soon as possible so they can be reviewed.

6. Changes and cancellations

The options available for changing or cancelling a booking depend on the time remaining before the experience begins.

At least 72 hours in advance: the customer may request a date change without an administration fee, subject to availability, or cancel their booking and receive a full refund of 100% of the amount paid for the cancelled places.

At least 24 hours but less than 72 hours in advance: the customer may request a date change, subject to availability and Bisanzio’s express approval. Voluntary cancellations made during this period are not eligible for a refund.

Less than 24 hours in advance: no date changes or refunds will be offered for voluntary cancellations.

In the event of a no-show: if the customer does not attend on the booked date and at the booked time, no date changes or refunds will be offered on that basis.

These terms apply to ordinary voluntary cancellations, without prejudice to the exceptional circumstances covered in this document or any statutory rights.

6.1. Conditions for date changes

Date changes are subject to the studio’s availability.

Submitting a request does not mean it is automatically approved. A change will only be confirmed once Bisanzio expressly confirms it.

When a change is authorised, the amount already paid will be applied to the new booking.

If the customer requests a higher-priced experience, they must pay the difference, which will be communicated before the change is confirmed.

The terms applicable to any subsequent cancellation will be communicated when the new date is confirmed.

6.2. Calculation of notice periods

Notice periods will be calculated from the date and time the request is received to the scheduled start date and time of the experience, using local time in Seville.

For example, for an experience booked for Saturday at 15:00:

• Up to and including Wednesday at 15:00, the customer may request a date change or cancellation with a full refund.

• After Wednesday at 15:00 and up to and including Friday at 15:00, the customer may request a date change subject to approval, but no refund will be offered for a voluntary cancellation.

• After Friday at 15:00, no changes or refunds will be offered for a voluntary cancellation.

The time when the customer submits their request will be taken into account, even if Bisanzio responds later.

If the request is submitted to the establishment where the ticket was purchased, the date and time it was received by that establishment will be honoured.

7. How to request changes or cancellations

Customers may submit requests directly to Bisanzio via:

WhatsApp and telephone: +34 603 64 75 56
Email: info@bisanziomosaics.com

They may also submit their request to the partner establishment where they purchased the ticket.

To process the request, the following information is required:

• The booking holder’s full name.

• The ticket reference number.

• The date and time of the experience.

• The number of participants affected.

• The change or cancellation requested.

The partner establishment must forward the request to Bisanzio, preserving the original date and time of receipt.

Only Bisanzio may confirm changes, approve exceptions and authorise refunds.

Customers are advised to keep their message or other proof of their request.

8. Exceptional circumstances and force majeure

If illness or another serious, unforeseen circumstance prevents the customer from attending the activity, they must notify Bisanzio as soon as possible.

Bisanzio will assess each situation individually and may authorise a date change or a full or partial refund, taking the specific circumstances into account.

Where supporting documentation is necessary, only the information strictly required to assess the request will be requested, avoiding the unnecessary collection of sensitive data.

The consideration of discretionary exceptions will not limit any rights the customer may have in cases of force majeure or other circumstances recognised by law.

9. Cancellations or changes by Bisanzio

If Bisanzio cancels an experience or is unable to provide the booked service, the customer may choose to:

• Expressly accept an alternative date.

• Request a full refund of the amount paid for the cancelled activity, including any extras that will not be provided.

If Bisanzio substantially changes the date, time or another essential feature of the booking, the customer may accept the proposed alternative or request cancellation and the corresponding refund.

This does not affect any other rights or compensation to which the customer may be entitled by law.

10. Refund processing

Refunds will be handled exclusively by Bisanzio Mosaic Studio.

Where a refund is due, Bisanzio will inform the customer of the amount and process it using the original payment method, unless a different arrangement is expressly agreed that does not incur any additional costs for the customer.

Refunds will be processed without undue delay and within the applicable statutory time limits.

The time it takes for the amount to appear in the customer’s account may depend on their financial institution.

Partner establishments are not authorised to issue refunds, offer compensation or confirm refunds on their own initiative.

A reduction in the number of participants will be treated as a cancellation of the affected places and will be subject to the corresponding terms.

11. Right of withdrawal

Under Article 103(l) of Spanish Royal Legislative Decree 1/2007, services relating to leisure activities provided on a specific date or during a specific period may be exempt from the general fourteen-day right of withdrawal where the relevant legal requirements are met.

Where this exception applies, there is no automatic right to cancel within fourteen days of purchase solely on the basis that the service has been booked.

However, customers may use the change and cancellation options provided in these terms.

This exception does not limit statutory rights in the event of a breach of contract, cancellations attributable to Bisanzio or defective service provision.

12. Participation in the experiences

Participants must follow the instructions of Bisanzio staff, particularly those relating to the use of tools and materials.

Children under 11 may not use cutting tools themselves. We recommend the Pixel Art option for them, as it does not require cutting.

If the responsible adult chooses an experience involving cutting, they must carry out the cutting themselves on behalf of the child, following the studio’s safety instructions. This does not exclude the legal responsibilities of either party.

Bisanzio may adapt or suspend the use of tools where necessary to protect participants’ safety.

Late arrival will not extend the scheduled duration of the experience. A participant arriving after the start may only join if this can be done safely and without disrupting the workshop.

13. Complaints and customer service

For any enquiries, issues or complaints relating to the booking or provision of an experience, customers may contact:

Bisanzio Mosaic Studio
Telephone and WhatsApp: +34 603 64 75 56
Email: info@bisanziomosaics.com

Customers may exercise their rights under applicable consumer protection legislation, including the right to use complaint procedures before the competent authorities.

14. Applicable law and consumer rights

These terms will be interpreted in accordance with Spanish law and any applicable consumer protection rules.

No provision may be interpreted as a waiver or limitation of mandatory consumer rights.

The contractual terms must be applied in accordance with the legal principles of transparency, proportionality and reciprocity.

PART II. PRIVACY AND PERSONAL DATA PROTECTION POLICY

15. Data controller

The controller responsible for processing the personal data used to manage bookings is:

Trading name: Bisanzio Mosaic Studio
Legal owner: Ana Karina Orellana Vicuña
Tax identification number (NIF): Z1037379S
Address: Calle Pastor y Landero, 31, Seville, Spain.
Email: info@bisanziomosaics.com
Telephone: +34 603 64 75 56

16. Personal data collected

To manage bookings and record acceptance of these terms, Bisanzio may process:

• The purchaser’s full name.

• Email address and telephone number, depending on the details needed for the booking.

• The ticket reference number.

• The experience booked, date, time and number of participants.

• The payment amount and status.

• Information relating to changes, cancellations and refunds.

• The date and time the terms were accepted.

• The version of the terms accepted.

• Technical data strictly necessary to provide evidence of acceptance and ensure system security.

No personal data will be requested unless it is necessary for the stated purposes.

17. Purposes of processing

Personal data will be used for:

Booking management: checking availability, identifying the purchaser and organising the booked experience.

Payment management: verifying payment, identifying transactions and processing refunds where applicable.

Recording acceptance: keeping verifiable evidence that the customer has accepted the terms applicable to their booking.

Customer service: answering enquiries, managing changes and handling complaints.

Compliance with legal obligations: meeting administrative, accounting, tax and other applicable requirements.

Security: protecting booking systems, preventing fraudulent use and ensuring the integrity of records.

Data will not be used for marketing communications requiring consent unless that consent has first been requested separately.

18. Legal basis for processing

Personal data will be processed on the following legal bases, as applicable:

• Performance of a contract or taking pre-contractual steps: to manage the booking, payment and provision of the experience.

• Compliance with legal obligations: to meet the relevant administrative, tax and accounting obligations.

• Legitimate interests: where applicable, to prevent fraud, maintain security and retain evidence of transactions, following an assessment balancing those interests against the rights of the individuals concerned.

• Consent: for optional processing activities that legally require it.

Acceptance of the booking terms does not constitute consent to receive advertising or to other optional processing activities.

19. Sources and disclosure of data

Data may be provided directly by the purchaser or shared by the authorised partner establishment where necessary to process the booking.

To provide the service, Bisanzio may use technology and payment providers, including:

• SumUp, to process payments and manage related transactions.

• Wix, to operate the website and digital forms.

• Other technology, administrative or communications service providers, where necessary.

Access to data will be limited to the people and organisations that need to process it for the stated purposes.

Where applicable, the data protection agreements required by law will be put in place.

Data may also be disclosed to the competent authorities where there is a legal obligation to do so.

20. International transfers

Certain technology providers may process personal data internationally or carry out international transfers of personal data.

Where data is transferred outside the European Economic Area, the safeguards and mechanisms required under applicable legislation will be applied.

Customers may request further information about any transfers actually carried out and the corresponding safeguards.

21. Data retention

Personal data will be retained for as long as necessary to manage the booking, provide the service, handle requests and comply with applicable legal obligations.

Afterwards, data may be retained for the periods required by law or for as long as liability may arise from the contractual relationship, with the appropriate protective measures in place.

Acceptance records will be retained for the period necessary to provide evidence of the contract and address any potential claims.

Once the applicable retention periods have ended, the data will be securely deleted or anonymised.

22. Data protection rights

Customers may exercise the following rights, where applicable:

• Access their personal data.

• Request the rectification of inaccurate data.

• Request erasure in the circumstances provided for by law.

• Object to certain processing activities.

• Request restriction of processing.

• Request data portability where applicable.

• Withdraw consent given for optional processing, without affecting the lawfulness of processing carried out before withdrawal.

To exercise these rights, customers may write to:

info@bisanziomosaics.com

Additional information may be requested where necessary to verify the requester’s identity.

Customers also have the right to lodge a complaint with the Spanish Data Protection Agency (AEPD) through www.aepd.es.

23. Security and confidentiality

Bisanzio will implement appropriate technical and organisational measures to protect personal data against unauthorised access, loss, alteration or improper disclosure.

Partner establishments must use personal data exclusively for authorised purposes and comply with applicable confidentiality obligations.

24. Children’s data

Where a booking includes children, only the information necessary to organise the activity will be collected.

The purchase and acceptance of these terms must be completed by an adult with the legal capacity to enter into a contract.

Children’s participation does not automatically authorise the use of their images for promotional purposes.

25. Photographs and marketing communications

Booking an experience does not authorise the publication of photographs or videos in which participants are identifiable for advertising purposes.

Where authorisation is required, it will be requested separately.

Acceptance of these terms does not automatically subscribe the customer to marketing mailing lists.

26. Changes to the privacy policy

Bisanzio may update this policy to reflect regulatory, technical or organisational changes.

The current version will be available on its website, showing its date or version number.

PART III. ACKNOWLEDGEMENT OF READING AND ELECTRONIC ACCEPTANCE

27. Acceptance procedure

Before making payment, the customer must access this document using the QR code provided by the partner establishment.

The document will be available to read and download.

To register their acceptance, the customer must enter the ticket reference number, provide the requested identification details and explicitly tick the relevant checkbox.

The system must record acceptance and link it to the ticket reference and the version of the document accepted.

Once the procedure is complete, the customer will receive confirmation of acceptance, which they may show to the establishment to proceed with payment.

The booking will only be confirmed once availability, the acceptance record and payment have been verified.

28. Declaration of acceptance

By ticking the relevant checkbox and submitting the form, the purchaser declares:

• That they have had access to the general terms governing the contract, booking, changes, cancellations and refunds.

• That they have been able to read them and obtain a copy before making payment.

• That they understand the cancellation terms and applicable notice periods.

• That they expressly accept the contractual terms corresponding to the version identified in this document.

• That the details provided to identify their booking are correct.

Acceptance will be electronically linked to the ticket reference number provided.

Privacy information will be provided separately. Receiving it does not constitute consent to optional processing of personal data.